Noureddine ILKEM

Master in Computer Engineering

2015 - 2016

National School of Applied Sciences, Agadir, Morocco

Canadian equivalency: Major Computer Engineering, Master's degree determined by World Education Services in Ontario

National Board Member

Jan 2014 - Jan 2016

Alumni ENSA Alumni Association, Agadir, Morocco

Webmaster

Apr 2024- Present

Welcome Newcomers - Ottawa (Canada) community, Ottawa, Canada

IT Business Analyst

Apr 2019 - Feb 2024

The Ministry of Endowments and Islamic Affairs, Rabat, Morocco

• Oversaw two IT maintenance contracts with external vendors, ensuring the smooth operation of critical applications for over 74,000 employees.
• Bridged the gap between business needs and technical implementation by translating business requirements into detailed technical specifications for a new HRIS targeting 74,000 employees. This collaboration with a software provider team ensured on-time and within-budget launches.
• Championed departmental interests at IT team meetings and change management reviews.
• Proactively participated in discussions on prioritization, approvals, and provided valuable insights, progress updates, identified challenges, and proposed solutions.

IT Manager

Dec 2012 -Mar 2019

Ministry of Interior, District of Inezgane Ait Melloul, Inezgane, Morocco

• Led a 3-person IT team at the prefecture, ensuring continuous uptime and service delivery for local IT systems, networks, and telecommunications.
• Ensured continuous availability of telecom links (MPLS, Leased Line, FO) between the district and the headquarters and the 18 VPN ADSL remote sites, as well as network equipment, physicals and Virtual servers.
• ▪ Guaranteed operational status of business applications for each department, catering to over 200 end users, thus ensuring uninterrupted service delivery.
• Safeguarded information system from vulnerability by applying the security policy of the Ministry, including awareness campaigns to end user to promote security best practices, and ensuring real-time updates of the centralized antivirus software with weekly reports for the entire IT infrastructure.
• Provided technical support to over 300 users, resolving IT-related issues promptly and effectively spearheaded the District's IT infrastructure refresh, budgeting, acquiring new equipment, and ensuring optimal performance and application accessibility.
• Oversaw IT aspects of electoral operations at the territorial level, covering tasks from preparing electoral lists to managing administrative divisions and polling stations for a population of 300,000.

IT Coordinator - Software Developer - IT Support

Dec 2010 - Nov 2012

The Ministry of Interior, District of Ben MSick, Casablanca, Morocco

• Collaborated with external service providers to deploy the IT platform, including redesigning the local network with Cisco Switches, implementing servers, operating systems, backup solutions, and security solutions (Fortigate Firewall).
• Developed a bespoke web application for the urban planning division using ASP.NET, C#, and SQL Server to monitor all district construction projects, resulting in a 90% improvement in delivery times.
• Delivered immediate technical support to an average of 400 users, promoting a productive work environment.

IT Technical Support

May 2008 - May 2009

Tech Mahindra (Formerly Mahindra Satyam), Hyderabad, India

Arcelor Mittal Production Site, Florange, France

• Co-authored a comprehensive knowledge transfer manual, facilitating efficient onboarding for Offshore team members.
• Translated to English and documented the identification of technologies and platforms for the commercial department, aligning with business needs.

Arcelor Mittal Offshore Development Center, Hyderabad, India

• Provided technical support for E-business and E-supplier portals end-users.
• Generated monthly dashboards summarizing the commercial department's activities, providing data-driven insights for informed decision-making with SQL request and Power BI.

IT Network & System Administration

Oct 2005 – May 2008

TRAGEM, Casablanca, Morocco

• Streamlined data exchange by onboarding 10 partner organizations (banks, credit companies) onto the Axway Transfer Cross File Transfer server.
• Configured industrial printer networks, improving printing efficiency and reducing downtime.
• Ensured the smooth operation of all networks and telecommunications across 2 production sites, achieving a 99% uptime.
• Implemented regular backup strategies, safeguarding critical customers records across both production sites.